PRIVACY POLICY

 

PRIVACY POLICY

Effective Date: JANUARY 1, 2020

Last Updated: September 1, 2026

Oconee Property Management Group dba/ Oconee Management Group(OMG) ("Company," "we," "us," or "our") respects your privacy and is committed to protecting personal information entrusted to us.

We provide property management and related services to property owners, landlords, tenants, rental applicants, residents, vendors, contractors, and other individuals who interact with us. Our services may include property management, rent collection, online rental applications, tenant screening, credit and background checks, maintenance coordination, owner reporting, financial reporting, property-performance analysis, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • Visit our website;
  • Create or use an owner or tenant portal;
  • Submit a rental application;
  • Apply for or lease a property we manage;
  • Make rent or other payments;
  • Submit or communicate about a maintenance request;
  • Own or authorize us to manage a property;
  • Communicate with us by telephone, email, text message, or other means;
  • Use any online services or software we provide; or
  • Otherwise interact with us in connection with our property-management services.

By using our website, portals, or services, you acknowledge the practices described in this Privacy Policy.


1. INFORMATION WE COLLECT

The information we collect depends on your relationship with us and the services you use.


A. Information from Property Owners

If you are a property owner or prospective property owner, we may collect:

  • Name and contact information;
  • Mailing and property addresses;
  • Email address and telephone number;
  • Date of birth where necessary;
  • Tax identification information, including Social Security number or Employer Identification Number where necessary;
  • Banking and payment information;
  • Information necessary to make owner distributions;
  • Property ownership information;
  • Property title or deed information;
  • Mortgage or financing information that you provide to us;
  • Insurance information;
  • Property acquisition information;
  • Property expenses;
  • Repair and maintenance expenses;
  • Property income and rental history;
  • Lease and occupancy information;
  • Tax-related information provided to us;
  • Communications with us;
  • Documents and records relating to the property; and
  • Other information reasonably necessary to provide property-management and accounting services.

B. Information from Tenants and Rental Applicants

If you apply for or rent a property we manage, we may collect:

  • Full legal name;
  • Previous names or aliases;
  • Date of birth;
  • Social Security number or other government-issued identification number;
  • Driver's license or other identification information;
  • Current and previous addresses;
  • Telephone number and email address;
  • Employment information;
  • Employer information;
  • Income and financial information;
  • Bank or payment information;
  • Rental history;
  • Previous landlord information;
  • References;
  • Information concerning occupants and household members;
  • Emergency contact information;
  • Credit information;
  • Rental payment history;
  • Eviction and housing-court information;
  • Criminal-history information where legally permitted and appropriate;
  • Consumer-report information;
  • Information contained in documents submitted with an application;
  • Lease information;
  • Rent, deposit, and payment information;
  • Maintenance requests and related communications;
  • Communications with our employees, agents, contractors, and service providers; and
  • Other information reasonably necessary to evaluate an application, administer a tenancy, manage the property, collect rent, provide services, or comply with law.

C. Information About Property Occupants

We may collect limited information concerning individuals who occupy or regularly reside at a managed property, including names, contact information, emergency-contact information, lease-related information, and other information reasonably necessary to administer the tenancy and property.

Applicants should obtain any consent required by law before providing personal information concerning another individual to us.

D. Payment Information

When you make payments through our website, tenant portal, owner portal, or a third-party payment provider, we may collect information necessary to process the transaction, such as:

  • Payment amount;
  • Transaction date;
  • Payment method;
  • Bank-account information;
  • Routing information;
  • Card information;
  • Billing information;
  • Transaction identifiers; and
  • Payment status.

Where payment processing is performed by a third-party payment processor, payment information may be collected and processed directly by that provider in accordance with its own privacy practices.


E. Maintenance and Service Information

When you submit a maintenance request, we may collect:

  • Your name and contact information;
  • Property and unit information;
  • Description of the maintenance issue;
  • Photographs, videos, or documents you submit;
  • Information about access to the property;
  • Communications concerning the repair;
  • Information concerning vendors and contractors;
  • Work orders;
  • Repair costs;
  • Invoices; and
  • Other information necessary to investigate, coordinate, document, and complete maintenance.

F. Website and Technical Information

When you use our website or online portals, we may automatically collect certain technical information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages viewed;
  • Dates and times of visits;
  • Referring websites;
  • Login information;
  • Security and authentication information;
  • Device identifiers;
  • Cookies and similar technologies; and
  • Information concerning how you interact with our website or portals.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business, contractual, operational, legal, and administrative purposes, including to:

Property Management

  • Manage residential and/or commercial properties;
  • Administer leases;
  • Communicate with owners, tenants, applicants, vendors, and contractors;
  • Coordinate maintenance and repairs;
  • Schedule inspections;
  • Manage property access;
  • Communicate emergency or property-related information;
  • Maintain property records; and
  • Perform other property-management functions.

Rental Applications and Tenant Screening

We may use information submitted by applicants to:

  • Process rental applications;
  • Verify identity;
  • Verify income and employment;
  • Verify rental history;
  • Obtain consumer reports;
  • Conduct permitted background checks;
  • Evaluate applications under applicable rental criteria;
  • Communicate application decisions;
  • Prepare leases and related documents; and
  • Comply with applicable legal requirements.

When we obtain consumer reports for housing purposes, we use those reports only for permissible purposes and in accordance with applicable law. Federal law imposes specific requirements on landlords and property managers that use consumer reports in rental decisions.


Rent Collection and Accounting

We may use personal information to:

  • Collect rent and other amounts due;
  • Process payments;
  • Process owner distributions;
  • Maintain accounting records;
  • Reconcile accounts;
  • Track security deposits;
  • Generate owner statements;
  • Generate tenant account statements;
  • Prepare financial reports;
  • Identify unpaid balances;
  • Communicate about payments; and
  • Comply with tax, accounting, and legal obligations.

Owner Reporting and Property Analytics

For property owners, we may process property and financial information to calculate or report metrics such as:

  • Gross rental income;
  • Operating expenses;
  • Net operating income;
  • Cash flow;
  • Return on investment (ROI);
  • Cash-on-cash return;
  • Occupancy rate;
  • Vacancy rate;
  • Rent collection rate;
  • Maintenance costs;
  • Property operating expenses;
  • Capital expenditures;
  • Appreciation or depreciation estimates;
  • Property value estimates;
  • Rental yield;
  • Expense ratios; and
  • Other property-performance metrics.

These metrics may be calculated using information supplied by the owner, information generated through management of the property, third-party information, public records, market data, or estimates.

Unless expressly stated otherwise, financial metrics, property valuations, appreciation/depreciation figures, and similar analytics are estimates or calculations for informational and management purposes and should not be considered tax, legal, investment, accounting, appraisal, or financial advice.


Security and Fraud Prevention

We may use personal information to:

  • Authenticate users;
  • Protect accounts;
  • Detect fraud;
  • Prevent unauthorized transactions;
  • Investigate suspicious activity;
  • Protect our systems and property;
  • Enforce our agreements; and
  • Protect the rights, safety, and property of our company, owners, tenants, applicants, vendors, and others.

Legal and Regulatory Compliance

We may process information as necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from government authorities;
  • Respond to subpoenas, court orders, or legal processes;
  • Establish, exercise, or defend legal claims;
  • Meet accounting and tax requirements;
  • Comply with housing and consumer-protection requirements;
  • Comply with applicable privacy and data-security requirements; and
  • Enforce our agreements.

3. TENANT SCREENING AND CONSUMER REPORTS

Rental applicants and tenants should understand that we may obtain consumer reports and other screening information from third-party consumer reporting agencies for purposes permitted by applicable law.

Depending on the property and applicable screening criteria, information may include:

  • Credit history;
  • Credit-related information;
  • Rental history;
  • Eviction records;
  • Housing-court records;
  • Criminal records where legally permissible;
  • Identity information;
  • Income or employment information;
  • Previous addresses; and
  • Other information contained in a legally permissible consumer report.

We use consumer reports only for purposes permitted by applicable law.

The Fair Credit Reporting Act ("FCRA") imposes requirements on housing providers that obtain and use consumer reports. If information in a consumer report contributes to an adverse action, such as denying an application, requiring a co-signer, increasing a deposit, or taking another unfavorable action, applicable law may require an adverse-action notice containing information about the consumer reporting agency and the applicant's rights.

We do not guarantee that information contained in a consumer report will be complete or accurate. Applicants and tenants may have rights to dispute inaccurate information with the applicable consumer reporting agency.

We also expect our screening practices to comply with applicable fair-housing laws. Screening criteria are applied in accordance with applicable law and the screening policies established for the applicable property.

4. INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive information from third parties, including:

  • Consumer reporting agencies;
  • Credit-reporting agencies;
  • Tenant-screening companies;
  • Identity-verification providers;
  • Payment processors;
  • Banks and financial institutions;
  • Property owners;
  • Previous landlords;
  • Employers or income-verification providers;
  • References;
  • Vendors and contractors;
  • Insurance companies;
  • Public records;
  • Government agencies;
  • Property-data providers;
  • Accounting and property-management software providers; and
  • Other service providers necessary to provide our services.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, comply with law, or fulfill the purposes described in this Privacy Policy.

These parties may include:

Property Owners

We may provide property owners with information reasonably necessary to manage their property, including tenant-related information, rental activity, payment information, maintenance information, lease information, and property-performance information.

We limit disclosures to information reasonably necessary for legitimate property-management purposes and applicable legal requirements.

Service Providers

We may share information with companies that provide services on our behalf, including:

  • Property-management software providers;
  • Cloud-storage providers;
  • Payment processors;
  • Banks and financial institutions;
  • Accounting providers;
  • Tenant-screening providers;
  • Credit-reporting agencies;
  • Background-check providers;
  • Identity-verification providers;
  • Electronic-signature providers;
  • Communication providers;
  • Website-hosting providers;
  • Information-technology providers;
  • Cybersecurity providers;
  • Maintenance vendors;
  • Contractors;
  • Locksmiths;
  • Inspectors;
  • Insurance providers;
  • Legal professionals;
  • Accounting professionals; and
  • Other vendors necessary to operate our business.

Our service providers may access personal information only as reasonably necessary to provide their services to us or as otherwise permitted by law.


Government Authorities and Legal Proceedings

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law;
  • Respond to legal process;
  • Respond to government requests;
  • Protect our legal rights;
  • Protect the safety of individuals;
  • Investigate fraud or other unlawful activity; or
  • Establish, exercise, or defend legal claims.

Business Transfers

If our company or some or all of our assets are sold, transferred, merged, reorganized, financed, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law

.

6. WE DO NOT SELL PERSONAL INFORMATION

[COMPANY NAME] does not sell personal information for monetary consideration.

We may, however, disclose information to service providers and business partners as necessary to provide property-management, payment, screening, maintenance, accounting, technology, and related services.

IMPORTANT: This section should be revised if the company uses advertising networks, data brokers, analytics providers, or other technologies that may constitute a "sale," "sharing," or targeted advertising under a particular state's privacy law.


7. COOKIES AND SIMILAR TECHNOLOGIES

Our website and online services may use cookies, pixels, web beacons, analytics technologies, and similar technologies.

We may use these technologies to:

  • Operate our website;
  • Maintain login sessions;
  • Remember preferences;
  • Improve website performance;
  • Understand website usage;
  • Maintain security;
  • Detect fraud; and
  • Analyze the effectiveness of our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. DATA SECURITY

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, alteration, disclosure, or destruction.

Depending on the information and system involved, safeguards may include:

  • Access controls;
  • Authentication requirements;
  • Multi-factor authentication where appropriate;
  • Encryption;
  • Secure transmission;
  • Password protections;
  • System monitoring;
  • Vendor security assessments;
  • Employee access restrictions;
  • Security procedures;
  • Backup procedures;
  • Incident-response procedures; and
  • Secure disposal procedures.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

Where applicable, we require service providers that handle personal information on our behalf to maintain appropriate safeguards.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide our services;
  • Maintain business and accounting records;
  • Administer leases and property-management relationships;
  • Meet contractual obligations;
  • Comply with legal, regulatory, tax, and accounting requirements;
  • Resolve disputes;
  • Establish or defend legal claims;
  • Prevent fraud;
  • Maintain security; and
  • Fulfill other legitimate business purposes.

Retention periods vary depending on the type of information and the reason it was collected.

Consumer reports and other sensitive information are retained and disposed of in accordance with applicable law and our internal retention and security procedures.

We may retain information longer when required by law or when reasonably necessary for legal, accounting, regulatory, or business purposes.


10. SECURE DISPOSAL

When personal information is no longer required and there is no legal or legitimate business reason to retain it, we take reasonable steps to securely dispose of or destroy the information.

Certain federal requirements may impose specific obligations concerning the disposal of consumer-report information and customer information.


11. YOUR PRIVACY RIGHTS

Depending on where you live and the applicable law, you may have certain rights concerning your personal information.

These may include rights to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Request information concerning categories of information collected or disclosed;
  • Opt out of certain types of data processing where applicable;
  • Obtain information about certain disclosures; and
  • Exercise other rights provided by applicable state or federal law.

Some rights are subject to legal exceptions.

For example, we may need to retain certain information to comply with legal obligations, complete a transaction, administer a lease, process a payment, establish or defend legal claims, or comply with applicable housing, consumer-reporting, tax, or accounting requirements.


How to Submit a Privacy Request

To submit a privacy-related request, contact us at:

Email: [PRIVACY EMAIL]
Mail: [COMPANY MAILING ADDRESS]
Telephone: [PRIVACY PHONE NUMBER]

We may need to verify your identity before processing certain requests.


12. APPLICANT AND TENANT-SPECIFIC RIGHTS

Applicants and tenants may have rights under federal, state, and local laws concerning consumer reports, housing decisions, rental records, and personal information.

If we take an adverse action based in whole or in part on information contained in a consumer report, applicable law may require us to provide an adverse-action notice and information concerning the consumer reporting agency that supplied the report.

Applicants and tenants should review any notices provided during the application or screening process for additional information about their rights.


13. FAIR HOUSING

We administer rental applications and housing-related services in accordance with applicable fair-housing laws.

We do not intentionally discriminate against applicants or tenants based on characteristics protected by applicable law.

Our screening criteria and procedures may vary by property and applicable law.

Where automated or third-party screening tools are used, those tools are expected to be used consistently with applicable legal requirements. Federal housing guidance has specifically addressed the use of automated screening systems and the importance of accurate, appropriately scoped screening criteria.


14. CHILDREN'S INFORMATION

Our services are intended for adults and are not directed toward children.

We do not knowingly collect personal information directly from children under the age of 13 through our website except where reasonably necessary in connection with legitimate housing or property-management activities and as permitted by law.

If you believe a child has provided personal information to us improperly, please contact us using the information below.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website, owner portal, tenant portal, emails, or other communications may contain links to third-party websites or services.

Examples may include:

  • Payment processors;
  • Tenant-screening providers;
  • Credit-reporting providers;
  • Electronic-signature services;
  • Insurance providers;
  • Maintenance platforms;
  • Financial institutions; and
  • Other service providers.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of those providers before submitting personal information.


16. ONLINE PAYMENTS

Payments made through our online services may be processed by third-party payment processors.

We may receive transaction information from these providers, but payment-card or banking information may be collected and processed directly by the applicable payment provider.

We do not guarantee the privacy or security practices of third-party payment providers and encourage users to review their applicable privacy policies.


17. OWNER FINANCIAL INFORMATION

For property owners, we may collect and process financial information associated with properties we manage.

This may include:

  • Rental income;
  • Expenses;
  • Maintenance expenses;
  • Management fees;
  • Property taxes;
  • Insurance;
  • Mortgage information provided by the owner;
  • Owner distributions;
  • Operating income;
  • Net income;
  • Cash flow;
  • ROI calculations;
  • Occupancy data;
  • Rental performance;
  • Property valuation information; and
  • Other property-related financial information.

We use this information to provide property-management, accounting, reporting, and analytical services.

Owner financial information may be shared with authorized owners, co-owners, accountants, tax professionals, financial institutions, service providers, and other parties as authorized by the owner or as reasonably necessary to provide our services or comply with law.


18. PROPERTY PERFORMANCE DATA

We may generate reports and analytics using information relating to properties under our management.

These reports may include:

  • Occupancy rates;
  • Vacancy rates;
  • Rental income;
  • Expenses;
  • Net income;
  • Cash flow;
  • ROI;
  • Property appreciation or depreciation;
  • Estimated property value;
  • Rent comparisons;
  • Maintenance expenses;
  • Capital expenditures; and
  • Other performance metrics.

Such calculations may rely on estimates, assumptions, third-party information, market information, public records, and data provided by owners.

These metrics are intended for property-management and informational purposes and should not be interpreted as a guarantee of future property performance or as professional investment, tax, accounting, appraisal, or financial advice.


19. TEXT MESSAGES AND ELECTRONIC COMMUNICATIONS

If you provide a telephone number or email address, we may use it to communicate with you regarding:

  • Rental applications;
  • Lease administration;
  • Rent payments;
  • Maintenance;
  • Property emergencies;
  • Account issues;
  • Property-management matters;
  • Appointments;
  • Service requests; and
  • Other communications related to our services.

Where required by law, we will obtain appropriate consent before sending certain categories of text messages or electronic communications.

You may opt out of certain non-essential communications by following the instructions included in the communication or contacting us.

You may continue to receive transactional or legally necessary communications after opting out of marketing communications.


20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable law.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

If changes are material, we may provide additional notice when required by applicable law.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.


21. CONTACT US

If you have questions, concerns, or requests concerning this Privacy Policy or our privacy practices, contact us.

Oconee Property Management Group dba/ Oconee Management Group(

Email: Sandy@oconeemanagementcompany.com
Telephone: [PHONE NUMBER]
Mailing Address: [ADDRESS]

For tenant-screening or consumer-report questions, please refer to the applicable consumer reporting agency identified in any screening or adverse-action notice you receive.